Zoho

Jordan Talmor

First off, let me see that I am a huge Zoho evangelist. I am a Zoho User Group Leader, I have two companies on Zoho One and have been a user for almost 5 years now. That said, I would caution most users from using Zoho for many of the same reasons that many other people here have noted, namely weak or non-existent customer service, increasing prices with a reduction of functionality, and buggy/flawed designs on new applications and enhancements to existing applications. Just look at the fact that they went from 1 TB/user on Zoho Mail to 50 GB/user to get an idea of how drastic their cuts have been.

I am sad to say that I would not recommend Zoho to anyone without the stomach to deal with their terrible service and without an internal team member that can develop around their design flaws.

Nathaniel

The price keeps going up, support keeps getting worse, and the software seems to be getting more and more buggy every year.

Additionally, I'm being charged for users that I'm unable to remove. I've been paying $80 per month for two users that I should not be paying for. The system will not let me remove them and I've contacted support multiple times over 3 years. I'm literally throwing away thousands of dollars due to their lack of support.

Genesis Executive

Very disappointing. After using Zoho for 6 years, I was shocked to find the lack of response or even a call back from the product manager of zoho recruit and this is after making 5 calls to Zoho.
After 48 hours of being stuck I have been given the only option to pay more and upgrade even though our subscription is well within the plan limit. The Product Manager just does not come on line. For sure they will lose one more customer by year end across Zoho Recruit, Zoho Bigin, Zoho Campaigns and Zoho Social. Will migrate to a more supportive ATS service provider in December

Starkey Roberson

The product is fantastic; reasonably priced with a ton of features. The support, however, SUCKS!!!! You can never all these people and get the support you need when it's convenient for you. As a small business owner, I can only get things done when I can. But there is never anyone who can help me. They always say, "This person will call you back." or "Someone will call you back from this department" but they NEVER do. I've been trying to get some things done FOR WEEKS and I have made no progress! They are so much better than Salesforce but the support is a real joke!

-Starkey R-

John COO

Quite possibly the worst customer service I have every experienced. Trying to get our account set up properly was a nightmare. We booked an on-boarding session for my sales staff at 11am our time. I took my sales staff out of the field and had them come into the office for the on-boarding. The ZOHO rep never showed for the zoom conference. My staff wasted an entire morning. Calling customer service was useless. They said I should send an email and they would get back to me within 24/48 hours. BTW, I paid for premium service. I can only imagine how bad the regular service would be.