Salesforce CRM

Carrie Barclay

You cannot get anyone to call you regarding an existing account. I've spent the last 2 months trying to connect with an "account executive" who is the only person in the entire company that solve anything with your account. I've acquired a company and want to correct information relative to the account including billing. You think this would be a priority, but it isn't. In fact, I was able to get someone at sales to answer the phone, but he was unable to resolve anything as it has to be through an "account executive". This account executive does not answer voice mails, phone calls. Try to get help online and you have to have login to their help desk. Worst customer service ever. I find it ironic that salesforce first search solve is case studies on how to combat bad customer service.

Peter Yung

SalesForce has terrible customer relations. Can you believe during Covid they have no flexibility with companies and just shuts them off causing them to go out of business. DO NOT USE THIS COMPANY. Terrible ethics.

Mita Keim

After using this platform for years, and dealing with the same old straightforward problems that can never seem to get fixed while new problems pile on top of old problems with each new product "enhancement," I'm convinced that the term "Salesforce tech support" is an oxymoron, because even they don't know how it works either. My company has hired consultants again and again to "fix" this thing and make it run as promised and several years later, it has yet to happen. Why does Salesforce have this stellar reputation? I think it's because they are smart enough to pitch the product to enough large company decision-makers that they know will never have to touch it. As the money keeps rolling in from larger clients with bigger budgets, it's so far been off-setting the immediate dissatisfaction of smaller companies whose biggest stakeholders get to see firsthand how awful it is and cut their losses quickly. Or maybe because this enduring refrain from Salesforce that it will run once you find the "right" IT person or whatever has yet to have its big bubble popped. ATTENTION company decision-makers: if your org uses this product and the train is still on the tracks it's only because you have talented employees devoting too much time finding workarounds of this useless, money vampire calling itself a CRM. To everyone else: If you or your company is thinking about taking the Salesforce bait, don't. Just don't. Find a way to keep away and stay away. There are other CRMs out there.

Daen Brown

Complete waste of time and money. We expected the implementation of Salesforce to enhance and streamline the business rather we got scammed into costly integrations and development we didn't need, the system was too technical for our requirements and support was non existent. Have cancelled after 1 year and moved to another CRM with much better support and results.

Michelle

I don't know if the tool is good, but their customer service is rubbish. Even asking for basic help or information, they won't provide with any help. Because of this, I can't use this very expensive tool properly. I need to hire consultants to help me with Salesforce, because salesforce won't do that.

I find it highly ironic that they even try to educate businesses about the value of customer service. I'm not wedded to this tool, and based on my experience I won't get it again and I don't recommend it.