Salesforce CRM

Key Benefits

  • Account, Contact, Lead, and Opportunity Management
  • Sell from anywhere on any device
  • Create and track quotes and orders
  • Get real-time sales insights
  • Customize and automate processes
  • Connect sales info to any app

Overview, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.


Sales Essentials Edition
  • Out-of-the-box CRM for up to 5 users
  • Automatic data capture
  • Lead Management
  • Opportunity Management
  • Customizable Sales Process
  • Salesforce Mobile App
  • Configurable Reports and Dashboards
  • Seamless collaboration
  • Smart mobile apps
  • Case Management
  • Account and Contact Management
  • Task Management, Activity Feed
  • Chatter
  • Lightning App Builder
  • AppExchange
  • Unlimited Custom Applications
Professional Edition
  • Complete CRM for any size team
  • Account and contact management
  • Opportunity tracking
  • Lead management
  • Task and event tracking
  • Customizable reports and dashboards
  • Mobile access and administration
  • Chatter — company social network
  • Outlook Side Panel and sync
  • Role permissions
  • Case management
  • Campaigns
  • Quotes and orders
  • Collaborative forecasts
  • Mass email
  • Sales Data
  • Sales Cloud Engage
Enterprise Edition

Deeply customizable CRM for your business Get all Professional features PLUS:


  • Workflow automation
  • Enterprise territory management
  • Profiles and page layouts
  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange
  • Report history tracking
  • Approval automation
  • Sales data
  • Sales Cloud Engage
Unlimited Edition

Unlimited CRM power and support Get all Enterprise features PLUS :


  • Unlimited cutomizations
  • Unlimited custom apps
  • Multiple sandboxes
  • Additional data storage
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Sales data
  • Sales Cloud Engage


  • Analytics and Reporting
  • Contact & Lead Management
  • Email, Marketing & Campaigns
  • Integrations Available
  • Sales Automation
  • Sales Pipeline or Goal Management
  • Social Media Integration
  • Task Allocation & Tracking
  • Team Collaboration
  • Account, Contact, Lead, and Opportunity Management
  • Manage customer and sales details
  • Sell from anywhere on any device
  • Forecast sales more accurately
  • Create and track quotes and orders
  • Get real-time sales insights
  • Collaborate across your company
  • Cross-sell and upsell more easily
  • Customize and automate processes
  • Connect sales info to any app
1.5 / 5 (of 238 reviews)



Loaded the Free Tableau app from Salesforce appexchange but it wouldn't load.

Salesforce support didn't want to help.
Tableau support said because it was a free version they wouldn't help.

Extremely poor for a NFP user.

Özge Saraçoğlu


I don't know what they do but recently i get too many phishing emails from various different nonexistening companies via salesforce

vikas bhatia


They will stick to you for sign up like dog running behinf the bone and once you sign up. No support.
Carefull my sale guy was crock i told him not to put me in a contract and still put me in a contract. never trust them. no buddy picking up the call or return call back. Rubbish service and stay away from these people. I dont know how to use it but still getting charged. frustration and disappointed.
Today trying to reach them to pay and talk to them i hour 3 minutes still didint get through .finally left the message , hope before the doom day i get a call from someone.



Echoing other reviews - no one seems to know what they are doing at this company. It's like a big company where everyone is on their first day. Customer service is awful and they are only interested in upselling more services.

Jeff Jackson


Best CRM in business

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