ClickUp

I've been using clickup for two years and every day it exceeds my expectations.

As much as I've only been using Clikcup for a short time, I could see that my team's performance surprises with each delivery.

The benefits of optimizing time and quality are highly expressive.

ClickUp was able to solve problems for multiple workflows. These are all actual problems we addressed:

Replaced Jira for our agile team.

Use it for classic project management - the Gantt charts view in addition to standard upcoming task view makes everyone happy.

Receive helpdesk requests using custom forms.

The sales team use it as a CRM.

And it has a very non-intrusive notification system and free 1-on-1 training.

A ticket is a tool every company should be using. It is an all-in-one tool. Managing projects, interviews, staff, documentation, bug tickets and many more. The automation feature comes with a vast range of automation you can use. It has increased productivity and helped everyone become more organised. We always had the issue of cross-team collaboration. Data would always be missed out because it needed to be remembered. In ClickUp, we have everything documented in the documentation and tickets assigned to features list in the documentation.

Overall, ClickUp does a great job of shrinking multiple applications/Websites into one. One login, one website.

So after being with ClickUp for just over 2 years it seems we'll have to terminate our contract.

After being locked out of Sub-tasks for Multiple Lists without much warning there were hardcaps in place (We had joined before any such advertisements were prominent) we have had many of our projects frozen.

We've tried reaching out to a sales rep and see if we can come to some sort of agreement since we are mid-way through some big projects and shifting from ClickUp would be a massive piece of work on all our teams.

Its a sizable bump in costs for a feature that really is considered a must have for mid-sized teams. If the 1000 sub-tasks limitations at least regenerated every Month or the cap could be managed that would be perfect, but to lock it out completely? That does seem like an aggressive tactic to scare users off.

So, after speaking to a representative in an attempt to update our plan to business plus plan it seems that "upgrade" is not infact an upgrade. You cancel your plan and move onto the 12 month plan. They cannot retroactively apply the upgrade it seems to your current planned term and credit the difference as traditionally seen in many business models.

So in short, if you are caught out by this, you're pressured most likely onto a new 12-month plan or restructure your projects from the ground up. Unfortunately we will have to take our business else where which is pretty sad as myself and my team were pretty strong advocates for ClickUp when originally signing up.

At the very least, if good practices are put in place, warnings etc on this subtask feature, we would not feel as hookwinked .. but I guess I'll have to warn others from ClickUp until then.

I've been using clickup for 3 years now and will never go back to any of the other software I've used for task management. Clickup can seem daunting and intimidating to a lot of people, but if you take the time to learn the software and watch their help and setup videos, you will love the product. I highly recommend it to all.